On April 29, Meituan officially announced the latest progress of its AI tools designed for physical businesses. The “AI Butler” has undergone continuous upgrades and now serves over 1.8 million physical merchants. Its core functions include site selection analysis, operational data insights, intelligent customer service responses, and store visual design capabilities. Additionally, it supports dialect recognition and barrier-free voice interactions.
Meituan’s “AI Butler” has initiated a series of practical services for merchants. In the area of site selection, the “Kangaroo Advisor” has generated 320,000 site selection reports with an accuracy rate of 87%. Regarding operational services, the “Smart Manager” actively assists nearly 100,000 merchants each week and has resolved 6.6 million operational issues. In reputation management, the platform’s AI has intercepted nearly 4.05 million abnormal reviews over the past year. The retail “AI Digital Employee” has covered over 200 industries, providing 24/7 online services for customer support, store management, operations, and scheduling.
Meituan indicated that it will tailor its services based on the pain points of different types of merchants. For small and medium-sized businesses, it will open core features to address issues related to insufficient staffing and information. For chain brands, it will offer customized solutions, acting as the “store telescope” for headquarters.
Furthermore, Meituan will continue to invite merchants enthusiastic about AI technology to become “AI Butler Experience Officers,” allowing them to participate in priority internal testing and product co-creation. Currently, more than 30 brands, including Jin Guyuan, Xu Shengji, Xu Fu Niu, and Pu Jia Bai Ding, have joined this initiative.
Meituan stated that the capabilities of the “AI Butler” are built on 16 years of data accumulation and industry experience in serving local physical businesses. In the future, it aims to deepen its offerings in sectors such as food and beverage, retail, hospitality, and pharmaceuticals, continuing to “help merchants thrive in local physical businesses and ensure every merchant can utilize their own AI Butler.”
Original article by NenPower, If reposted, please credit the source: https://nenpower.com/blog/meituan-reveals-progress-on-ai-tools-for-retailers-serving-over-1-8-million-businesses/
