The EV charging networks with the highest reported payment issue rates, based on recent surveys and reports, include:
1. Shell Recharge
Experienced problems during 48% of charging sessions, with frequent payment system failures and hardware issues.
2. EVgo
Users encountered issues in 43% of sessions, including payment authentication failures and unresponsive equipment.
3. Blink
Reported problems in 41% of sessions, often tied to payment processing errors and unreliable hardware.
Emerging payment challenges
- Fraudulent transactions prompted Evie Networks (Australia) to implement stricter payment protocols, including $30 pre-authorizations, due to drivers using cards with insufficient funds.
- Credit card reader failures are cited as a persistent industry-wide issue, often linked to network connectivity problems or outdated hardware.
Best-performing networks
Tesla Superchargers (4% session issues) and Rivian’s Adventure Network (5%) had the lowest reported problem rates.
Payment-specific failures often involve declined transactions, app glitches, or chargers not activating post-payment.
Original article by NenPower, If reposted, please credit the source: https://nenpower.com/blog/which-ev-charging-networks-have-the-highest-rates-of-payment-issues/
