According to a recent survey by Consumer Reports, the Shell Recharge network has the highest rate of reported problems during charging sessions, with issues in 48% of sessions. While this figure includes all types of problems, not solely payment issues, it highlights Shell Recharge as one of the networks with significant overall challenges.
For payment issues specifically, while the exact network with the highest rate of payment problems is not specified, payment failure is identified as a significant challenge across many networks. The report from the ChargeX Consortium notes that payment issues are common due to various factors, including multiple payment options and network connectivity problems. However, no specific network is mentioned as having the highest rate of payment issues alone.
It’s worth noting that payment issues can vary widely among networks, with Tesla and Rivian networks experiencing fewer overall problems compared to others like EVgo, Blink, and Shell Recharge.
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