If a dealer’s Energy Credits Online registration remains pending, they should take the following steps:
- Review registration for potential errors
Check for failed systematic validations (e.g., business activity mismatches or incomplete documentation). The portal may flag issues during automatic verification that require correction. - Re-register if necessary
For non-contact information changes (bank accounts, license numbers), dealers must submit a new registration. Note the 15-day minimum processing period after resubmission, during which time-of-sale reporting and credit transfers remain unavailable. - Verify banking details
Ensure banking information (routing/account numbers) matches IRS records exactly. Delays often occur due to bank validation issues. - Use secure IRS communication
Contact the IRS through:
• Secure messaging in the Energy Credits Online account
• Dedicated email: irs.clean.vehicles.dealer.info@irs.gov - Monitor processing timelines
Allow 15+ days for review after submission, as there’s no expedited process. The portal will show a “success” message once approved. - Edit contact information independently
Update phone/email directly through the portal’s registration summary page without waiting for review.
Note: Persistent issues may require submitting new documentation (PDF/PNG/JPEG) through the portal’s upload feature. Avoid duplicate applications unless resubmitting corrected information.
Original article by NenPower, If reposted, please credit the source: https://nenpower.com/blog/what-steps-should-a-dealer-take-if-their-portal-registration-remains-pending/
