To reduce payment failures at EV charging stations, recent reports recommend several technical and operational solutions:
1. Hardware and connectivity improvements
- Cellular connectivity checks: Conduct site surveys to ensure reliable network connections before installation, and integrate network health checks into routine maintenance schedules.
- Robust hardware design: Embed contactless/tap card readers directly into charging equipment to reduce weather-related failures and improve durability.
- Point-of-sale testing: Validate payment software thoroughly before deployment to minimize software-related failures.
2. Payment method optimization
- Diverse backup options: Maintain multiple payment methods (RFID, NFC, apps, Plug & Charge) to provide alternatives if one system fails.
- Credit card reader upgrades: Prioritize reliability improvements for card readers, which are identified as the most failure-prone payment method.
3. User experience enhancements
- Streamlined interfaces: Simplify payment interfaces to reduce customer confusion caused by multiple payment options.
- Proactive maintenance: Implement real-time monitoring systems to detect and resolve issues before users encounter them.
These measures draw on industry collaborations with ChargeX Consortium members, including major automakers (BMW, GM, Rivian) and charging networks (Electrify America, EVgo). While solutions focus on technical reliability, the complexity of supporting multiple payment methods remains an ongoing challenge.
Original article by NenPower, If reposted, please credit the source: https://nenpower.com/blog/what-solutions-are-being-proposed-to-reduce-payment-failures-at-ev-charging-stations/
