According to a Consumer Reports survey of electric vehicle (EV) owners, about 23 percent of EV charging sessions that encountered problems involved payment issues. This means that among all charging sessions where a problem occurred, nearly a quarter were related to difficulties in making a payment. These payment problems include situations where:
- Payment was accepted but the charger did not start (19 percent of payment-related problems)
- Payment failed outright, forcing drivers to find another charger (about 25 percent)
- Drivers were able to pay but still faced some payment-related issues (56 percent)
This indicates that payment issues are a significant subset of the overall charging session problems experienced by EV drivers.
The survey also highlighted that the incidence of problems varies by charging network, with some networks like Tesla’s Superchargers reporting far fewer issues (4 percent of sessions) compared to others like Shell Recharge (48 percent).
Additionally, other research underscores the importance of tackling payment issues to improve EV charging reliability and driver experience, as payment difficulties directly affect the accessibility and convenience of EV charging.
In summary, roughly 23 percent of problematic EV charging sessions are affected by payment issues, making this a substantial challenge in the EV charging ecosystem. This figure specifically refers to sessions with any kind of problem and underscores the need for improved payment system reliability at charging stations.
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