Common Complaints About Public Charging Stations
- Hardware and Connectivity Issues:
- Charger Malfunctions: Broken or unresponsive screens, along with error messages, are frequent problems. More than half of charging failures are due to connectivity issues where stations fail to connect to their network.
- Station Unavailability: Many public fast charge stations are often found to be unusable due to malfunctions or lack of maintenance.
- Payment System Problems:
- Payment Failures: Users frequently encounter difficulties during payment, including failed payments and issues with the charger starting despite successful payment.
- Transparency and Surprises: Erratic and secretive pricing can lead to unexpected costs, causing dissatisfaction among users.
- Accessibility and User Experience:
- Charging Deserts: Entire areas lack public charging infrastructure, making EV use impractical.
- ICE’d – Parking Spot Issues: Internal combustion engine vehicle drivers often occupy EV charging parking spaces, further exacerbating accessibility issues.
- Reliability and Maintenance:
- Lack of Investment in Maintenance: Operators are often reluctant to invest in maintaining charging stations due to low utilization rates, leading to reliability issues.
Original article by NenPower, If reposted, please credit the source: https://nenpower.com/blog/what-are-the-most-common-complaints-about-public-charging-stations/
