Rivian’s Adventure Network and Tesla’s Supercharger network both rank very highly in terms of payment system reliability, with their users reporting similarly low issues.
- According to a Consumer Reports survey of 1,230 EV owners from March 2024 to February 2025, only about 5% of Rivian Adventure Network users experienced problems during charging sessions, which is nearly equal to Tesla Supercharger users who reported a 4% problem rate.
- The most common issues across all networks, including payment problems and faulty hardware like broken or unresponsive screens, accounted for a majority of the complaints. Payment failures were particularly notable, making up a significant portion of user issues even when a transaction was accepted but charging did not start.
- Despite Rivian’s Adventure Network being much newer and smaller — with fewer than 100 sites and less than 600 chargers — its payment system reliability closely matches Tesla’s long-established Supercharger network, which has been operational for over a decade and now also supports non-Tesla EVs.
- Rivian has introduced software innovations that provide real-world reliability scores for chargers, helping drivers select the most dependable fast chargers and further improving user experience.
- Community feedback and crowdsourced data are used by both networks to identify and address issues promptly, which contributes to maintaining their high reliability.
In summary, while Tesla’s Supercharger network has a slightly lower reported issue rate, Rivian’s Adventure Network is effectively on par in payment system and overall charging reliability, marking a strong start for Rivian’s relatively new infrastructure.
Original article by NenPower, If reposted, please credit the source: https://nenpower.com/blog/how-does-the-payment-system-reliability-compare-between-rivians-adventure-network-and-teslas-superchargers/
