Utility companies typically notify customers about upcoming demand response events through various communication channels. Here are some common methods used:
- Mobile Apps and Online Platforms: Utilities often use mobile apps or online platforms to send real-time alerts about upcoming events, allowing customers to confirm participation and monitor energy usage patterns.
- Digital Notifications: Customers receive notifications via email, text, or voice calls, similar to the GridSavvy Alerts program, which also offers bilingual communication to cater to diverse customer preferences.
- Customer Portals and Integration Systems: Utilities leverage customer portals connected with systems like Customer Information Systems (CIS) to send targeted notifications about upcoming events and provide personalized energy-saving tips.
- Automated Systems: For automated demand response programs, notifications can be integrated with building management systems to automate participation, ensuring that responses are quick and effective.
These notification systems are crucial for managing demand during peak periods and ensuring grid stability while rewarding customers for their participation.
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