Hardware-related problems and payment issues are two significant challenges faced by users of non-Tesla EV charging networks. Here’s a comparison of these issues based on recent surveys and studies:
Hardware-Related Problems
- Prevalence: Hardware-related issues are reported in about 36% of the problems encountered at non-Tesla charging stations.
- Common Issues: The most frequent hardware problem is broken screens, which account for about 76% of these hardware issues. Other problems include damaged charging cables or connectors (10%), issues with physical connections to vehicles (9%), and cables that are too short (5%).
Payment Issues
- Prevalence: Payment problems account for about 23% of the issues reported by EV drivers when using non-Tesla charging networks.
- Common Issues: Among those who experience payment problems, 56% are able to pay but encounter further issues preventing them from charging, 25% are unable to pay altogether and must seek another charger, and 19% face situations where charging does not start despite successful payment.
In comparison, hardware problems are more frequently reported than payment issues in non-Tesla networks, with broken screens being a significant contributor to hardware failures. However, payment issues remain a common frustration, often resulting in unsuccessful charging sessions even when payment is processed. Networks like Tesla and Rivian have fewer problems overall, reflecting their more robust infrastructure and experience in managing these challenges.
Original article by NenPower, If reposted, please credit the source: https://nenpower.com/blog/how-do-hardware-related-problems-compare-to-payment-issues-in-non-tesla-charging-networks/
